Part 1: Identifying Development Needs

1. Introduction
2. The Overall Picture
   Defining Training and Development Needs
   Where Training and Development Needs Occur
   Whose Job It Anyway?
3. The Organisation
   Five Training Approaches
4. Current Needs
   Current Needs
5. Occupations and Jobs
   Functional Analysis
   Job Analysis
   Task Analysis
6. The Individual
   Individual Training and Development Needs
   Learning Requirements
   Interviews
7. Bringing it Together
   Common Criteria
8. Summary & Further Reading

Part 2: Design Learning Programmes

1. Introduction
2. How do People Learn?
   Learner Focus
   Theories and Concepts of Learning
   Motivation
   The Nature of Learning
   Learning Transfer
   The Learning Organisation
3. Who are Your Learners?
   A Learner’s Perspective
   Learners’ Characteristics
   Blocks to Learning
   Learning Styles
   Learning Skills
4. Goals and Objectives
   Contents of a Learning Programme
   A Systematic Approach to Planning
   Objectives for Different Types of Learning
5. Strategies and Resources
   Learning Strategies
   Managing Resources for the Learning Programme
   Planning Assessment
6. Developing a Session Plan
   Helping Adults to Learn
   The Aim
   Devise Relevant Training or Learning Activities
   Selecting Learning Resources
   Drawing up a Session Plan
7. Summary
8. Further Reading

Part 3: Facilitate Effective Learning

1. Introduction
2. Back to Basics
   The Training Cycle
   An Overview and Reference to this Module
   The Training Cycle: Key Skills Required
   How People Learn
3. Identifying Learners Needs
4. Preparing to Train
   Designing Learning Events
   Training Aids
5. Effective Presentations
   Planning and Preparation
6. Effective Demonstrations
   Planning the Demonstrations
7. Effective Coaching
   Coaching - A Summary
8. Effective Facilitation Skills
   Attending Skills
   Observing Skills
   Responding to Learners’ Behaviours
   Listening Skills
   Questioning Skills
   Responding to Questions
9. Feedback and the Application of Learning
   Feedback
   Effective Feedback - The Application of Learning
10. Summary

Part 4: Assessment and Review

1. Introduction
2. Effective Assessment
   Why is Assessment Carried Out?
   When is Assessment Carried Out?
   What are Candidates Assessed Against?
   Who Assesses?
   Norm-Referenced and Criterion-Referenced Assessment
   Validity and Reliability
   Feedback, Action Planning and Review
3. Roles and Responsibilities
   Responsibilities of the Assessor
   The Role of the Assessor
   Candidate Characteristics
4. Assessment Methods
   Assessment Methods and Their Uses
   Competence and Non-Competence Based Assessment
5. Assessment Planning
6. Evaluating Assessment Evidence
7. Recording and Storing Information
8. Summary
9. Glossary of Terms
10. Further Reading

Part 5: Evaluation

1. Introduction
2. Evaluation and Assessment
3. Defining Evaluation
4. Models for Evaluation
   The Quantitative/Behavioural Model
   The Qualitative/Humanistic Model
   The Goal-Free Model
   Sources of Information at Each Level
5. Types and Methods of Evaluation
   Types of Evaluation
   Evaluation Methods
6. Areas for Evaluation
7. Effective Evaluation
   Improving the Effectiveness of Evaluation
8. Planning Evaluation
   A Strategy for Evaluation Planning
9. Summary & Further Reading

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