Introduction to Information Systems


Lecture notes

What is data?
   Data consist of raw facts or stream of things that are happening now and have happened in the past.

What is information?
   Information is data that has been transformed into a more useful form. It’s important to say that information have a value.

What is knowledge?
   Knowledge is the stock of conceptual tools and categories used by a humans to create, collect store, and share information.

What is a system?
   
A system is a set of elements with relationships between them. They work together to achieve a common purpose or goal. System has inputs, processing mechanisms and outputs.
   Systems can be relatively simple, or they can be more complex. Hospitals, manufacturers, insurance companies and electric utilities can be viewed as systems. In most of these cases, the system goals is profit maximization or customer satisfaction. Inputs of these systems include labor, capital, land, merchandise, equipment, and so on. Output from these systems are the goods and services offered by the business. The system boundary defines the system and distintinguishes it from everything else (
the environment). The input, the processing mechanism and the output are system elements. Systems in the system are subsystems.    Systems can be classified along numerous spectrums.

What is an information system?
   Information system is a set of interrelated elements or components that collect (input), manipulate and store (processing), and disseminate (output) data and information as well as feedback mechanism.
   Input is the activity of capturing raw data resources in the organization.
   Processing involves converting (as calculations, comparisons and storing) this raw input into a more appropriate and useful outputs.
   Output involves producing useful information to the people or activities that will use it in the form of documents or reports.
   Feedback is used to refine or to correct the input raw. Feedback is also important for managers and decision makers.

   Information system that uses computer system, devices and technology is computer based information systems (CBIS). The CBIS we will accept as formal systems.

Sociotechinical approach to Information systems

   An information system is a product of three components: technology, organizations and people. To use IS effectively and efficiently in a business it is needed also to understand the problems faced by organizations, the proposed architectural and aesthetic solutions and the organizational process that leads to the systems.

   External Environment includes political, demographic, economic and social trends.

   Organizations as a system can be measured in terms of efficiency (is a measure of the extent to which a system achieves its goals) and effectiveness (is a measure of what is produced devided by what is consumed). Organization structure refers to organizational subunits are related as system elements. It is hierarchical and structured. Employees are arranged in a rising levels of authority. The upper levels of the hierarchy consist of management, and the lower levels consist of non-managerial employees. Formal rules, methods or procedures for accomplishing tasks (such as how to write up a purchase order or how to correct an erroneous bill), are used to coordinate specialized groups in the firms so they will complete their work in an acceptable manner.

    People are most important element in most CBIS. IS include all people who menage, run, and maintain the computer system. Their knowledges and qualification can increase to use more Information systems and to apply into their jobs more efficiently and effectively.

    The Technology transforms and organizes data into useful form. There are two related technology problems: (1) computing software is changing more rapidly than ability to buy appropriate hardware; (2) organizations cannot to apply changes of hardware and software.

   Knowledges about information technology - computer hardware, computer software, storage and techniques are computer literacy.

Information systems literacy is is knowledge of how data information are used by individuals and organizations. It consists of three elements:

Questions and Tasks

  1. How do knowledge, data, and information differ?
  2. Create a model of one of the following systems:
    • Traffic Tickets - The system that "produces" and processes speeding tickets (important events that need to included are the end results off a guilty and a not-guilty verdict)
    • Fast Food Restaurants - The system that processes an order for food at a fast food restaurant drive-up window
       Be sure you consider the system boundaries, the interactions between the system and its environment, the important system elements, and how the elements relate to each other.
    Questions for exercise presentations:
    1. Why did you place the system boundary where you did? (This is related to questions about the choice of particular system elements)
    2. Based on your model, how do you think the system might be improved?
    3. Do you think that your model would communicate more effectively with an individual who knew the system or one that did not know the system?
  3. What are the basic activities of Information Systems?
  4. What is a major in Information Systems?
  5. Is there any difference between computer systems literacy and information systems literacy?
  6. What are the basic components of information systems? Describe each of them.
  7. Look at the last reference. What is the relation between IT (Information Technologies) and Business organization? Are there any problems and how is the way to resolve them?

Suggested Essay Topics

  1. Explain the difference between computer and information systems literacy
  2. Functions of information systems in business

References

  1. http://www.datamation.com/PlugIn/issues/1996/july/07know1.html It's a brave new world out there. Call it post-modern reengineering, and to make your organization perform, you'll have to build systems that support knowledge--not data. By Brook Manville & Nathaniel Foote
  2. http://www.pathfinder.com/@@bNg3DgQAwcBBnmG1/fortune/magazine/1996/960429/ economy.html It's called "increasing returns"(or "positive feedback"), and it's one of the hottest and most important ideas in economics today. By James Aley Reporter Associate Lenore Schiff
  3. http://www.umsl.edu/~lacity/whymis.html An essay "Why General Managers Need to Understand Information Systems".
  4. http://www.misq.org/discovery/about.html Here we explore the objectives of MISQ Discovery, describe some process issues about electronic scholarship, and invite submissions.
  5. http://techweb.cmp.com:80/iw/526/26caman.htm Business executives are learning more about information technology. By Bruce Caldwell